Frequently Asked Questions
Everything you need to know about your Powkiddy gaming experience.
Does my Powkiddy console come with pre-installed games?
Most of our consoles come with a micro SD card containing thousands of classic titles across various emulators. Please check the specific product description for the exact game count and card capacity.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, and delivery usually takes between 10 to 20 business days depending on your location and customs processing.
What is your return policy for defective units?
We provide a 15-day return window for any manufacturing defects. If your device arrives with hardware issues, please contact our support team with your order number and video evidence for a replacement or refund.
Can I update the firmware or operating system on my device?
Yes, many of our devices support community-driven firmware like ArkOS, JELOS, or AmberELEC. However, please note that custom firmware installation is at your own risk and we recommend backing up your original SD card first.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and several regional digital payment wallets to ensure a secure checkout process.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to our tracking portal.